These Terms and Conditions apply to all repairs, setups and other work carried out by Bad Seed Repairs on any instrument or item you leave with us.
By booking a job, signing our job sheet, or leaving an instrument with us, you agree to these Terms and Conditions.
1. Assessments, Quotes and Authorisation
1.1 We may need to inspect your instrument before confirming a quote. Any quote given before inspection is an estimate only and may change after full assessment.
1.2 Where practicable, we will give you an itemised estimate for labour and parts before starting work. If during the job we discover additional issues that affect safety, playability or cost, we will contact you to explain the options and any extra charges before proceeding.
1.3 You authorise us to carry out the work described on the job sheet, text or email confirmation, and to fit suitable replacement parts where required.
1.4 If you decide not to proceed after we have carried out an assessment or partial work, we may charge a reasonable inspection/bench fee to cover our time.
2. Pricing, Deposits and Payment
2.1 Our labour is charged at our current workshop rates, plus the cost of parts and materials. Minimum bench charges may apply for small jobs; these will be disclosed at booking or on our price list.
2.2 For higher‑value work, we may require a deposit before ordering parts or commencing work. The deposit will be applied against the final invoice.
2.3 Unless otherwise agreed in writing, full payment is due on collection of the instrument. We accept the payment methods listed in our shop or on our website.
2.4 All prices include GST where applicable.
3. Turnaround Times
3.1 Any timeframes we provide for completion of work are estimates only and are not guaranteed. Delays may occur due to parts availability, workshop workload or unforeseen technical issues.
3.2 We will carry out the work within a reasonable time and with due care and skill, as required under the Australian Consumer Law.nsw.
3.3 If we become aware of a significant delay, we will take reasonable steps to inform you and discuss new timing.
4. Customer Responsibilities
4.1 You are responsible for:
Providing accurate contact details.
Describing known issues with the instrument and any previous repairs.
Removing personal items from cases or gig bags (such as tuners, capos, straps, pedals and accessories) before leaving the instrument with us.
4.2 We are not responsible for loss or damage to loose accessories left in cases or gig bags unless we have agreed in writing to store them separately.
4.3 You must ensure the instrument is your property, or that you have the owner’s authority to arrange repairs.
5. Risk, Storage and Uncollected Instruments
5.1 While your instrument is in our care, we will take reasonable care and store it in a secure area. However, you remain the owner and bear the general risk in the instrument except to the extent required by law.
5.2 Once you are notified that the work is complete, you agree to collect and pay for your instrument within 30 days, unless we agree otherwise in writing.
5.3 We reserve the right to charge a reasonable storage fee for instruments not collected within 30 days of completion notice.
5.4 If an instrument remains uncollected for more than 90 days after completion and reasonable attempts to contact you have failed, we may, as a last resort and subject to applicable NSW uncollected goods laws, sell or dispose of the instrument to recover our reasonable costs (including repair, parts, storage and sale costs). Any surplus (after costs) will be kept for you for a reasonable period.
6. Condition of Instruments and Limitations of Liability
6.1 Many repairs are performed on older instruments or instruments that have pre‑existing wear, damage or modifications. Some work (for example, neck resets, refrets, crack repairs, finish work, structural repairs) carries inherent risk of minor cosmetic marks or finish disturbance, even when carried out with due care and skill.
6.2 You acknowledge that:
Wood can move or react to changes in humidity and temperature.
Pre‑existing cracks, weak points, loose bindings or non‑original parts may fail during normal repair processes.
Setup preferences (action, relief, intonation) are subjective and may require minor adjustment after initial work as strings settle and the instrument acclimatises.
6.3 We will perform services with acceptable care, skill and technical knowledge, and take reasonable care to avoid loss or damage as required by the Australian Consumer Law.
6.4 To the extent permitted by law, our liability is limited, at our option, to:
Re‑supplying the services, or
Paying the cost of having the services supplied again.
6.5 Nothing in these Terms excludes, restricts or modifies any rights you have under the Competition and Consumer Act 2010 (Cth) or any similar State or Territory legislation that cannot lawfully be excluded.
7. Parts, Old Parts and Warranties
7.1 Replacement parts may be genuine, aftermarket or custom‑made, depending on availability and your instructions.
7.2 Unless you request otherwise at the time of booking, removed parts may be discarded once the repair is complete.
7.3 We stand behind our workmanship. Subject to the exclusions below and to your ACL rights, we provide a workmanship warranty on repair labour for 90 days from the date of collection, covering only the specific work performed.
7.4 This workmanship warranty does not cover:
Normal wear and tear.
Damage or faults caused by misuse, improper storage, accident, neglect, unauthorised modification or further work by others.
Issues caused by environmental factors such as humidity, heat, cold or impact.
Pre‑existing or unrelated issues that were not part of the original repair.
7.5 Any manufacturer’s warranty on parts is provided by the manufacturer or supplier, and is in addition to your rights under the Australian Consumer Law.
8. Follow‑Up Adjustments
8.1 New strings, neck resets, refrets, nut and saddle work and similar jobs may “settle” in the first few days or weeks of playing.
8.2 At our discretion, we may offer a brief follow‑up adjustment within 14 days from collection to fine-tune the setup, provided the instrument has not been altered or damaged since the original work. Any such policy will be described on our website or price list.
9. Guarantee, Repairs and Remedies under Australian Law
9.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have services supplied with due care and skill, fit for the stated purpose, and provided within a reasonable time.
9.2 If there is a problem with our work:
For a minor problem, we are entitled to an opportunity to fix the issue within a reasonable time at no extra charge.
For a major problem, or if we cannot fix a minor problem within a reasonable time, you may be entitled to cancel the service, receive a refund for the service, or recover reasonable costs of having the work done elsewhere.
9.3 If you believe there is an issue with our service, you must notify us as soon as possible, provide reasonable details and allow us to inspect the instrument and, where appropriate, rectify the issue.
10. Customer Information and Privacy
10.1 We collect your personal information (such as name, contact details and job history) for the purpose of managing bookings, carrying out work and meeting our legal obligations.
10.2 We will not sell your personal information. We may share it only where required by law, with our professional advisers, or with suppliers for warranty or parts‑related matters.
11. Photos and Promotion
11.1 We may take photographs of instruments before, during and after repairs for our records and quality control.
11.2 With your permission, we may also use non‑identifying photos of your instrument (no personal details, serials or contact details) on our website or social media to showcase our work. You can withdraw your consent at any time and we will stop using new images of your instrument.
12. Changes to Terms
12.1 We may update these Terms and Conditions from time to time. The version that applies to your job is the version in force on the date you book the job or leave your instrument with us.
13. Governing Law
13.1 These Terms and Conditions are governed by the laws of New South Wales, Australia. You agree to submit to the non‑exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.